Courses & Booking

2016 Workshops

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Training workshops for independent schools

Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.

Jules Murray of ‘Spider on the Wall’ has conducted several training sessions for Taaleem. She has had a tremendous effect on our front line communication personnel and has enabled Taaleem to significantly raise the bar of customer service. We will certainly be engaging her company on a long-term basis to increase our levels of service. After the courses the staff that attended them came back full of ideas and enthusiasm. Also they felt valued and were greatly impressed with the content of the course, its empathetic and fun delivery and more importantly with a realization of how they can make a real difference to the organization.

Clive Pierrepont
Director of Communications Taaleem

Facilitated Brainstorming Sessions

The facilitated Brainstorming Session will be customised to address the current challenges being faced or when new ideas are sought to address current sticky or ongoing issues. It may also be beneficial to hold a brainstorming session when a school is undergoing major change or departmental, structural developments.
All too often a spark of innovative thinking is killed by phrases like "We tried that last year" "We've always done it this way" and a host of other similar comments. A facilitated Brainstorming Session is a fantastic way to share thoughts, feelings, ideas, input, feedback, criticisms, past experiences, visions, goals and so on and so forth. It is a totally unbiased, neutral forum which will generate the most fantastic improvements/developments for the issues in hand.

Recognisable results for the business that will be realised as a result of our Brainstorming Session include:

  • Increased focus on the issues in hand and how to address them
  • Increase in confidence in handling the change
  • Improved standards of procedure for specified activities
  • Improved inter-department relationships
  • Increased motivation / energy / interaction
  • An atmosphere of excitement, passion, enjoyment

School Training Workshops will produce a subsequent report detailing all improvements sought and how to ensure their successful implementation into the business.