Courses & Booking

2016 Workshops

Book Now!

Training workshops for independent schools

Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.

Jules Murray of ‘Spider on the Wall’ has conducted several training sessions for Taaleem. She has had a tremendous effect on our front line communication personnel and has enabled Taaleem to significantly raise the bar of customer service. We will certainly be engaging her company on a long-term basis to increase our levels of service. After the courses the staff that attended them came back full of ideas and enthusiasm. Also they felt valued and were greatly impressed with the content of the course, its empathetic and fun delivery and more importantly with a realization of how they can make a real difference to the organization.

Clive Pierrepont
Director of Communications Taaleem

Workshop: Leadership and Management Skills

This is a highly rewarding management training day giving new managers and those with little formal management training skills to help them get the most from their teams, be respected in their role and motivate others through the academic year.

The workshop is interactive, involving team discussion, analytical questionnaires and an opportunity to try out new communication strategies.

The workshop has been designed to be delivered in four sessions:

Session 1

Management & Leadership - understanding the difference and where you sit between the two.

From Team Player to Team Manager - recognising the need in others for you to set the goal posts and lead the way How to use the 8 styles of influence

Session 2

Managing others through times of change - effective communications strategies Team dynamics & recognising where your team sits in the performance cycle

Session 3

Dealing with difficult situations - managing emotions The importance of Key Performance Indicators - Setting clear and manageable objectives

Session 4

Action planning your management objectives highlighting key strategies to securing successful outcomes