Courses & Booking

2016 Workshops

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Training workshops for independent schools

Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.

Jules Murray of ‘Spider on the Wall’ has conducted several training sessions for Taaleem. She has had a tremendous effect on our front line communication personnel and has enabled Taaleem to significantly raise the bar of customer service. We will certainly be engaging her company on a long-term basis to increase our levels of service. After the courses the staff that attended them came back full of ideas and enthusiasm. Also they felt valued and were greatly impressed with the content of the course, its empathetic and fun delivery and more importantly with a realization of how they can make a real difference to the organization.

Clive Pierrepont
Director of Communications Taaleem

Workshop: Polishing Customer Care Skills

Open to any Front-line Customer-Facing Staff - this Customer Service Skills Workshop is 100% interactive energy and covers all of the following areas:

  • The Importance of Consistent Excellent Customer Service
  • First Impressions/Perceptions of Others – Attention to detail
  • Preparing for customer interaction.
  • Managing customer expectations
  • Focusing on what is important to customers
  • Building Rapport....massive rapport...and recognizing its value.
  • Managing Customer Relationships on an ongoing basis
  • Telephone etiquette and Email content and structure
  • Delivering empathy and understanding
  • The personal touches.
  • Service Recovery Process – Dealing with Difficult Parents
  • Workshop Review/Back to work practices.